|The following information is provided to help prepare you for a great experience in our office. Please give us a call at (702) 798-6216 with any questions and our staff will be glad to help.
New Patient Forms
Forms are available online for download. Filling out the forms ahead of time will save you time on the date of your appointment. If you need help filling out the forms, please give us a call at (702) 798-6216.
"My whole family (Mom, Dad, brothers) go to Dr. Ditsworth, he and his entire staff have always provided excellent care to all of us for more than 10 years. I highly recommend them to anyone looking for good quality family dentistry."
- Tracy H.
"Been going to Dr. D for almost 13 years and can't imagine going to anyone else. I recently moved to Reno and flew back not long ago for my 6 month cleaning and check-up. Great place, great doctor and great staff!"
- Nicole S.
"Normally people don't like going to the dentist, but this office will change your mind. I Love this place! I found this place from a referral from a friend and now I can't stop telling everyone to come here. Everyone in the office is amazing!"
- Felicia F.
Our Dental Receptionists and Office Manager will help you schedule appointments and complete necessary paperwork. They will also answer any billing questions that you may have.
Patients are seen by appointment only. We make every effort to be on time for our patients, and we ask the same courtesy from your family. If you cannot keep an appointment, please notify us immediately, giving a minimum of 24 hours notice to avoid any missed appointment fees. We realize that unexpected illnesses and emergencies may occur, but we ask for your assistance in this regard.
Our office strives to schedule appointments at your convenience and when time is available.
Insurance & Patient Co-payments
If you have insurance we will help you determine the coverage you have available. In order to best assist you, it is important that you submit your dental and/or medical insurance information to us with your New Patient Paperwork a minimum of two business days prior to your scheduled appointment. This allows us time to contact your insurance company and obtain a breakdown of the benefits you or your employer purchased from the company. In addition, you will want to bring a dental benefit book that your carrier should be able to provide. Our business team will be happy to help you understand your policy.
Should you be diagnosed with treatment services, we will be able to provide you with a detailed plan which will give you an estimate of how much your insurance company may pay for each procedure, as well as the portion you will be expected to pay at the time of service.
Professional care is provided to you, our patient family, and not to an insurance company. The insurance company is responsible only to the patient as a benefit from the individual or employer plan purchase, and the patient is responsible to the doctor. We will assist you every way we can in filing your dental or medical claim and handling insurance questions from our office on your behalf.
In an effort to reduce the cost to you, the patient, while maintaining the highest level of professional care, we have established the financial policy as follows:
||Payment of any account balance is due in full within 20 days of statement date
||We gladly accept Visa, Discover, American Express or MasterCard payments
||Payment plans are available through www.CareCredit.com
Appointments & Consultations
We are happy to schedule a second-opinion consultation with Dr. Simon Chun Tsang to discuss treatment diagnosed for you. It is important to us that our patients are committed fully to a recommended course of treatment, and we make every effort to provide all available information on the types of treatment completed at Russell Dental, as well as options to make appointments comfortable.
All patients that are referred to our office from another practice, or who have self-referred themselves for a second opinion are required to undergo a complete examination by Dr. Simon Chun Tsang before he provides his diagnosis opinion. Please ensure that all available x-rays and chart notes from your prior office have been transferred to us prior to the scheduled appointment for review. Please note that many offices require 7–14 business days to transfer records.
It is imperative that we have all available dental (and medical if related to trauma or medically diagnosed disorder) insurance information in a timely manner, as we will be providing you with a comprehensive treatment estimate after your consultation with Dr. Simon Chun Tsang.
If you have questions about the services we provide, please call (702) 798-6216.